Shipping

At Kinoko, it matters to us that your order reaches you quickly and reliably. Here you'll find all the details about our shipping process:

Delivery Time

Delivery time:
Your order will be delivered within 2 to 4 business days after we receive it, depending on your location and shipping conditions.
Processing time:
All orders are processed and dispatched within 1-2 business days. You'll receive a shipping confirmation by email as soon as your parcel is on its way.

Shipping Costs

Free shipping:
We offer free shipping on all domestic orders, regardless of order value!
International orders:
Shipping costs may apply to international deliveries. These are shown during checkout so you always know the costs upfront.

Shipping Carriers

We work with reliable shipping providers to make sure your order arrives safely and quickly. Our shipping partners may vary by region, but you'll always receive a tracking number so you can follow your parcel.

Track Your Shipment

Tracking information:
Once your parcel has shipped, we'll send you an email with a tracking link. You can check the status of your order at any time and see when to expect delivery.

Delays

Unforeseen circumstances:
In rare cases — for example due to weather conditions, public holidays or other unforeseen events — delivery may be delayed. Should this happen, we'll inform you immediately and keep you updated.

Address Accuracy

Important note:
Please make sure your delivery address is correct and complete. We cannot accept responsibility for lost or misdirected parcels if the address was entered incorrectly or incompletely.

Questions about your shipment?
If you have any questions about your order or shipping, please don't hesitate to contact us! Our customer service team is always here for you.

Email: support@trykinoko.co

Thank you for your trust — we're glad to deliver Kinoko to you quickly and reliably!