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Returns
At Kinoko we want you to be completely happy with your purchase. That's why we offer a 30-day money-back guarantee on your first order, so you can try our product risk-free.
Our Return Conditions
First order (30-day money-back guarantee)
Unopened products:
If you receive your first order and haven't opened or used the product, you can return it within 30 days of receipt. We'll refund the full purchase price — no questions, no hassle.
Opened products:
We understand you'd like to try the product before making a final decision. For hygiene and quality reasons, we cannot accept opened packaging.
If after using Kinoko you still feel the product doesn't meet your expectations, please get in touch. We'll do our best to find a suitable solution together with you.
Subscription & recurring orders
After your first order, your purchase automatically continues as a subscription.
All further deliveries within the subscription are excluded from the right of return and cannot be returned or refunded.
By placing your first order you expressly agree that:
- the 30-day money-back guarantee applies exclusively to the first order
- subsequent orders within the subscription are final
How Returns Work (First Order Only)
Step 1:
Contact us within 30 days of receiving your first order at
📧 support@trykinoko.co
Please include your order number.
Step 2:
If the product is unopened, we'll send you a return address. Once we receive your return, we'll refund the full purchase price.
Step 3:
For opened products, we'll work with you to find a satisfactory solution — for example an exchange or individual support.
Why Trust Us?
Transparency:
Our return conditions are clear, fair and free of hidden terms.
Customer satisfaction:
Your satisfaction is our top priority. If you have questions or concerns, we're here for you at any time.
No risk:
Thanks to our 30-day money-back guarantee on your first order, you can try Kinoko risk-free.
Return Address
Try Kinoko
Barnsteen 800
3316 KK Dordrecht
Netherlands
Contact
📧 support@trykinoko.co
We're here for you!